Due to the fact that soap is a personal product, we do not accept any returns - even if the product is unopened. This decision is due to the fact that we will not resell any unopened items once they have been out of our possession. We have this policy in place to protect not only ourselves, but our customers as well.
Refund eligibility will be determined on a case by case basis. Due to the individual nature of scent perception, no refunds will be granted on the basis of scent. We abide by the fragrance guidelines of the IFRA, and do our best to be thorough in all product descriptions. We will always disclose if a particular scent is very light or extremely strong.